Privacy Policy

Effective Date: October 16, 2024

Last Updated: October 18, 2024

NyumbaDirect ("we," "us," "our") values the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our platform and services, in compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and other relevant laws.

1. Information Collection and Use

• Personal Information: We collect personal information that you voluntarily provide when you register or interact with our platform. This includes your name, email address, phone number, and any other details necessary for user verification and platform functionality.
• Usage Data: We automatically collect data regarding your use of the platform, such as your IP address, browser type, operating system, and pages visited. This helps us improve user experience, analyze trends, and enhance platform security.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to personalize your experience, remember your preferences, and monitor platform performance. You can manage your cookie preferences via your browser settings. Disabling cookies may affect your use of certain platform features.

2. Lawful Basis for Processing

• Consent: We rely on your consent to process your personal data for certain purposes, such as receiving newsletters or marketing communications.
• Contractual Necessity: We process your personal data to fulfill our contractual obligations to you, such as facilitating transactions on the platform.
• Legitimate Interests: We may process your personal data where necessary to further our legitimate interests, such as ensuring platform security, improving services, and conducting business operations.

3. Information Sharing and Disclosure

• Third-Party Service Providers: We may share your personal information with third-party service providers who assist in providing essential services, such as payment processing, user verification, or analytics. These providers are contractually obligated to safeguard your data in accordance with applicable laws.
• Legal Compliance: We may disclose your personal information to comply with legal obligations, such as responding to legal requests or protecting the rights and safety of NyumbaDirect, our users, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, personal data may be transferred as part of the business assets. We will notify users of any such changes affecting their data rights.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no data transmission over the internet is entirely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

5. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your data is no longer needed, we will securely delete or anonymize it.

6. Your Rights Under GDPR and Applicable Laws

As a data subject, you have the following rights:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can request correction of any inaccurate or incomplete personal data.
• Right to Erasure: You can request that we delete your personal data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under specific conditions.
• Right to Data Portability: You can request that your personal data be provided to you in a structured, commonly used, and machine-readable format, or transmitted directly to another data controller.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing or other purposes based on legitimate interests.

7. International Data Transfers

Your personal data may be transferred to and processed in countries outside of your own, including countries that may not provide the same level of data protection as your home country. We ensure that appropriate safeguards are in place to protect your personal data when it is transferred internationally.

8. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time. Significant changes will be communicated to you through the platform, and your continued use of our services following such changes will constitute acceptance of the updated Privacy Policy.

9. Contact Information

If you have any questions about this Privacy Policy or your data rights, please contact us at Support Team.